Syngent Services

The pressure is on to leverage technology not just to keep the lights on, but for true business improvement. At Syngent, we'll work with your application infrastructure managers to help deploy your IT more strategically.

Our consulting engagements have helped many companies solve their IT infrastructure challenges. They've benefited from our experience— provided by a virtual, global team of talented technical and industry experts— and our knowledge of the latest virtual technologies and on-demand platforms for applications and IT delivery.

Let us partner with you and:

  • Evaluate and plan your infrastructure technology
  • Make your organization more responsive in a hyper-competitive environment
  • Ensure your IT infrastructure aligns with business objectives

Syngent offers to help you transition to a more effective, more innovative infrastructure, choose from the following services:

  • Enterprise Computing Management
  • Infrastructure Design and Management
  • End-User Computing Management

Process improvement is a top priority for many companies on the road to efficient, effective service management. Let our consultants help roll out adoption of your IT Infrastructure Library (ITIL) to best suit your needs.

True, a dynamic infrastructure has the power to transform data centers. But the transformation from legacy environments can be daunting. At Syngent, our enterprise computing team can help you move forward by focusing first on the most cost-effective projects for your organization.

When you combine our thought leadership in this area, and years of experience in operating our own virtual infrastructure, you have a partner who can help you create a more effective and innovative IT environment—one that not only reduces costs and adds value, but holds the potential for continual change.

Syngent offers spanning consolidation, rationalization (virtualization and the Cloud), and data center optimization, Syngent's Enterprise Computing Management services include:

  • Server/OS Management
  • Storage—SAN/NAS Management
  • Remote Database Management
  • Middleware Management
  • Data Center Services

True network convergence is best achieved by applying both technology and service components of virtualization.

Syngent's Network team provides you with a cost-effective and value-added telecom network capability. We'll facilitate the most effective telecommunications environment for your business, including WANs, LANs and VoIP.

These virtual network components can provide a common framework upon which data and storage networks can operate seamlessly.

As your networks increasingly converge, our common standards and processes can help you maximize efficiency and simplify new deployments. Resources are allocated dynamically based on standard and new policies. The benefits to you include:

  • Additional savings
  • Lower overhead
  • Greater consistency
  • Faster response to changing requirements

Syngent offers among the many areas that Cognizant's Network & Convergence Management team can address for you are:

  • Managed WAN/LAN Service
  • Managed VPN Service
  • Managed IP Telephony Services
  • Wireless
  • Traffic/Bandwidth
  • Performance Management

In short, network convergence simplifies the physical components of the data center. Over time, it can eliminate the need for separate storage network architectures—saving support time and freeing up capital for other initiatives. In this way, IT becomes a dynamic enabler and contributor to business efficiency, agility and innovation. Let our experts help you plan and deploy a more virtual network that will perform better, be easier to support and position you better for the Future of Work.

End-User Computing Management

The two most common traits of an end-user computing environment? High visibility and high cost. Having evolved their end-user infrastructure unevenly over time, your organization may now be challenged to simplify and streamline their systems. That's a must if you are to reduce support time, improve availability and service, and provide users with tools to compete in an ever-evolving, increasingly Millennial-driven workplace. Syngent's End-User Computing Management support a wide range of needs at the user level. We can help you:

  • Upgrade desktop and network infrastructures
  • Support new business practices such as collaboration using smart phones and other network devices
  • Improve messaging, directory and desktop services as well as mobility devices and help desk services
  • Plan your migration and deployment strategies associated with hardware and software refreshes

Syngent offers:

  • IT Help Desk Service
  • Remote Desktop Management
  • Desk-Side Support
  • Managed Exchange Service
  • Managed Active Directory Service

What is Cloud Computing?

Cloud computing is a combination of software and computing delivered as a service. It provides a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources. Pooling these resources allows businesses and organizations rapidly to provide staff with access to the applications, infrastructure, or platforms they need to perform their jobs effectively. Moreover, the resources can be accessed via a simple front-end interface, such as a Web browser, and released with minimal management effort or service provider interaction. Depending on the deployment model in use, organizations can even contract cloud solutions on a utility basis, paying only for what they use.

Cloud solutions are not virtualization per se; rather, they represent a further evolution of the strategic principles of virtualization. One of the most attractive benefits cloud computing offers is its ability to scale resources on the fly—upward to meet rising demand and back down again as need subsides. The flexibility cloud computing provides, even in the face of unpredictable usage spikes, creates unprecedented levels of operational efficiency.

What Does Cloud Computing Look Like?

To understand cloud computing, first consider software resources as an example. Software typically is loaded onto individual computers or client devices. With cloud, that same software is instead loaded onto a back-end server. The server can be located within a company's own data center or in that of a third-party service provider. Using a simple Web interface, such as a browser, users are able to access the software from any client device, including desktops, laptops, and mobile phones. The software is thereby provided to the user as a service. Infrastructure and platforms can be similarly provided from back-end resources via user-friendly menus and management tools.

The term cloud simply paints a picture of how various IT needs can be served up to users and networks in a virtualized manner.

How Will Cloud Computing Benefit My Business?

A cloud computing solution can help your company achieve multiple benefits, including:

  • Reduced hardware, software, maintenance, and management costs
  • Rapid provisioning of resources and on-the-fly scalability
  • More efficient use of limited IT staff
  • Increased employee productivity

How Can I Help My Business Embrace Cloud Computing Solutions?

When considering a cloud computing solution, it's important to consider the following questions:

  • What IT resources are required for your employees to remain effective and efficient?
  • How quickly is your company currently able to provision and scale those identified IT resources—whether software, platforms, or infrastructure?
  • What is the total cost to your company of provisioning and maintaining IT resources?
  • Which needed IT resources could be pooled for greater efficiency and cost savings?
  • What deployment model would provide the best fit for your company's specific needs?

What Comprises a Cloud Computing Solution?

Cloud computing solutions combine one or more service models with a deployment model in order to deliver needed IT resources in the most efficient manner possible.

Service Models

There are three basic cloud computing service models. These models can be deployed separately or in combination: Software as a Service (SaaS)—An increasing number and diversity of software applications are now available to businesses and organizations by accessing a cloud hosted on a service provider's infrastructure. Some common application types available via the cloud include:

  • Calendaring
  • E-mail
  • Customer relationship management
  • Human resources management
  • IT service management
  • Spam filtering
  • Intrusion prevention

Infrastructure as a Service (IaaS)—IaaS enables businesses and organizations to obtain needed IT infrastructure from a cloud services provider—often via a self-service catalog—rather than deploying new data center equipment. The cloud services provider manages the infrastructure, including scaling up or down as needed. Examples include remote backup solutions and on-demand platforms based on technologies such as VMware.

Platform as a Service (Paas)—PaaS caters to software developers, offering up the entire computing platform and solutions stack needed to create and support an application. PaaS allows companies to deploy acquired or custom applications without incurring a range of upfront and ongoing costs associated with the underlying infrastructure, including provisioning, maintenance, and management.

Deployment Models

Businesses have four distinct choices when it comes to deploying cloud computing services:

Public cloud offers cloud infrastructure for use on a self-service, on-demand basis via a service provider. While public cloud computing allows an organization to avoid many infrastructure expenses, it's important to plan for other associated cost areas tied to a deployment, such as vendor management processes, capacity planning, chargeback systems, incident management, and service level agreements (SLAs).

Private cloud builds the concept of self-service, on-demand into an organization's own data center or, alternatively, offers it exclusively to a business via a service provider. Organizations may build a private cloud as an evolutionary step so that an IT services management (ITSM) framework will already be in place in the event of a future move to a public cloud.

Community cloud provides an opportunity for multiple organizations with similar needs or interests to share infrastructure. A community cloud option doesn't provide the full cost benefits of a public cloud, but it can allow organizations to more readily facilitate requirements for higher levels of privacy, security and compliance. Similar to a private cloud, a community cloud can reside within an organization's data center or at an external site. Hybrid cloud allows businesses and organizations to mix and match public, private, and community cloud solution options to meet more complex needs.

Getting Started with Cloud Computing

Your Syngent Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support
Virtual Recovery Services

Nearly 75% of all U.S. businesses have experienced a business interruption. These interruptions were a result of power outages, hardware problems, natural disasters, and terrorism. All businesses today are taking a critical look at their vulnerability, what level of tolerance/risk can be accepted, and what can be done to preclude an unacceptable level of business interruption.

Since disaster recovery is tightly tied to technology, both from a disaster causing and disaster remediation perspective, many businesses look to a technology partner for assistance in developing an appropriate business continuity plan. As a technology resource partner for our clients, Syngent provides Virtual Business Recovery Services (VBRS) and Advance Management Services (AMS) specifically suited to Intel based platforms.

Syngent's Virtual Business Recovery Services (VBRS) includes:

  • Secured Real Time Shadowing of Business Data
  • Web Server Hosting and Secured Data Shadow
  • SQL Database Application Hosting and Secured Data Shadow
  • Anytime, Anywhere Access via Internet

Advance Management Services (AMS) introduces a proactive management service that extends and secures your production environment. The management server services consist of:

  • Windows System Update Service. Centralized management of Windows updates and hotfixes for your Windows workstations and servers.
  • Corporate Security Management Services. Centralized security management for anti-virus and anti-spyware services.
  • Virtualized Hot Standby for Production Servers. Virtual cloning of production server(s) to offer instant recovery of services when physical server is offline due to problems.
  • Standard Workstation Image Depository and Deployment. Ability to re-image damaged or new workstations via PXE boot.
  • Virtual Proof of Concepts Lab. Ability to test production environments with new patches; new releases; security testing, etc.
  • Network SNMP Monitoring Probe. Optional with network monitoring service to provide SNMP captures and alerts from servers, routers, and firewalls.

Syngent offers a high availability and security in our co-located Level 3 Data Centers. All your mission critical applications and data are always on Hot Standby with an average recovery time of 5 to 10 minutes. Customers can access their critical business information with an Internet connection and a web browser at anytime.


Syngent managed online backup service

Preventing data loss, corruption, and disclosure of sensitive information form unauthorized access, a server crash, human error or a natural disaster is critical  to the long term success and staying power of any business.  Implementing a data backup system that guarantees the full recoery of all data can mean the difference between seamless business continuity and complete paralysis of all essential business operations in the face of an unforeseen data loss emergency. 

Managed data backup systems are convenient data storage solutions that enable businesses to simply and securely store all critical data while spending less capital and administration time dealing with the implentation and management of the backup system.  With a managed backup system, Syngent continuously monitors the system to ensure successful backups are completed as scheduled.  Because a managed backup system requires that you entrrust your company's most valuable asset to a third party, it is imperative you choose a managed backup service provider with an impeccable professional reputation and extensive experience in data backup system management.

Syngent offers PCI DSS and HIPAA Compliant online backup.  Designed with AES-256 encryption for all file operations on the client and server.  With Syngent Managed Online Backups, your entire backup is fully encrypted at the source and transferred over a secured Internet connection to our remote data storage facility where password-protected copies of the encrypted files are electronically vaulted.  Once the initial server backup has been successfully completed, our backup client automatically backs up any new or modified files during backup periods scheduled by us or the client.  Throughout the process, our technicians continuously monitors the system to ensure each backup has been successfully completed as scheduled.  Our help desk also keeps the client informed of backup status with regular reports.